Items can be returned within 30 days of purchase for exchange, store credit, or refund. Items must be returned in their original condition (tags attached, item unwashed and unworn). ** All Holiday purchases from Thanksgiving through December 1st will be eligible for return up until December 31st as a holiday courtesy. For hygienic reasons, we do not accept the return or exchange of intimates, bodysuits, or accessories. Swim is eligible for return and exchange so long as the hygienic liner is intact. All marked down sale items are final sale. FREE RETURN LABELS ARE OFFERED FOR US (DOMESTIC) EXCHANGE AND STORE CREDIT ONLY. Any return processed for a refund to payment will include a $7.00 processing fee. All International orders will need to process returns through our customer service department by contacting firstname.lastname@example.org for assistance.
1. Find Your Order NumberYou can access your order number in your LG Account under orders. If you do not have an account, you will need to locate your confirmation email for that specific order. To begin your return, please process here.
2. Print Your Return Label
After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.
3. Attach Return Label
Once you have printed your label, you will need to prepare your merchandise to ship back to our return facility. Please ensure item(s) are packaged securely. If you are reusing the original package you will need to cover the previous shipment label with the new return label. After all merchandise is packaged, sealed, and labeled you may drop off the return to any local USPS location.
You will receive a refund notification once your return has been processed. Refund to payment could take up to five business days to credit to your account.
All exchanges are for same merchandise. Exchanges will include sizing adjustments only. Newly requested exchange merchandise will be sent out upon receipt and scan of returned exchange(s) to USPS.
Due to high demand and popularity, we cannot guarantee your item will be available for exchange. Exchanges are processed for the amount paid for each item. We do not honor new discount codes on exchanges.
We are now offering refunds on all orders. A processing fee of $7.00 will be deducted from your refund for the return shipping label. All refunds will be issued to your original form of payment, including AfterPay.
Please direct any customer service needs to email@example.com with any questions regarding returns, exchanges, or refunds.
All International Returns customers will need to contact our customer service at firstname.lastname@example.org for assistance in the return process. Returns will be at the expense of the customer and shall be approved and assisted by our customer service department. International Returns DO NOT process on our online site return link only through customer service assistance**